Onsite Shared Support (OSS)
Learn how Onsite Shared Support gives you quick, flexible, and familiar help throughout the day while working alongside your existing supports.
Frequently Asked Questions
Here’s everything participants need to know about how OSS works, what support is available, and how it helps maintain independence.
What is Onsite Shared Support (OSS)?
Onsite Shared Support is a consistent, familiar team based right where you live . Available for brief check‑ins, quick help, and everyday support whenever you need it.
How is OSS different from my regular 1:1 support?
1:1 support is your dedicated scheduled time. OSS is for everything in between inlcuding short moments of help, reassurance, or quick assistance.
Who will be supporting me?
A stable, familiar team who understands your preferences, routines and goals.
What help can I get from the onsite team?
Quick assistance with daily activities, reassurance, brief check-ins and support between scheduled shifts.
When is OSS available?
Our Onsite Support Specialists are on the floor and available throughout the day, even outside your scheduled 1:1 support times. Once you choose your site, our team will walk you through exactly how we’re available to support you, when you can expect us around, and how to reach us whenever you need a hand.
How much does OSS cost?
OSS is billed at a fixed weekly cost, helping you plan and budget with confidence.
Do I have to use OSS every day?
No. OSS is entirely optional and used whenever you need it.
Can OSS replace my existing support hours?
No. OSS works alongside your current supports to fill the gaps.
How do I ask for help from the onsite team?
Reach out via the method that suits you. You can use your fob device, a phone call, text message, or letting a team member know in person.
What if I have specific preferences or routines?
Your familiar team learns what matters to you so every interaction feels aligned and respectful.
What happens if my needs change?
Support can be adjusted anytime to match your evolving goals and preferences.
How does OSS help me stay independent?
OSS supports your independence by stepping in only when needed and stepping back when you don’t.
Need more information about OSS?
Speak with our team to learn how Onsite Shared Support can work alongside your current supports and fit your day-to-day needs.