ONSITE SHARED SUPPORT
Onsite Shared Support. Help Close By, When You Need It
Because everyone’s needs are different, support shouldn’t feel rigid or generic. Our Onsite Shared Support (OSS) model offers flexible, responsive help that adapts to individual needs, while making the most of shared resources so everyone benefits.
Learn more about how OSS works and whether it could be the right fit for you.
What Is the Onsite Shared Support (OSS) Model?
Allara’s Onsite Shared Support (OSS) model helps you enjoy everyday life with confidence, knowing support is close by if you need it. It’s designed to support independence, while offering friendly, reliable assistance right where you live.
OSS works alongside your planned 1:1 supports, giving you a helpful extra layer of backup for those unexpected moments. You live in your own apartment, with access to a trained onsite team who can step in for practical help, reassurance or coordination when something pops up. It’s flexible, calm and uncomplicated support that’s there when needed, and out of the way when it’s not.
Can I Have Onsite Shared Support Anywhere?
Can I Have Onsite Shared Support Anywhere?
Not everywhere, and that’s because OSS is designed to work really well where it’s set up properly.
Onsite Shared Support relies on built‑in assistive technology*, such as call buttons, fobs or nurse‑call systems, that connect your apartment directly to a qualified support worker onsite. Because of this, OSS is only available in homes or buildings that have been specifically designed to support this kind of service.
*assisted technology may vary in appearance
Fob Watch
Waterproof and hardwearing, Pressing your fob watch notifies the OSS team instantly.
Fob-lanyard
Light-wearing, your lanyard fob makes it easy to call the OSS team instantly with one simple press.
Call Button
Your in‑apartment call button alerts the OSS team instantly for fast assistance.
Phone
A quick call or text lets the OSS team know you need support.
What Other Support Models Are Available?
Onsite Shared Support is just one part of the picture. Through the NDIS, you can also receive in‑home supports and individual 1:1 services to help with daily living and personal goals.
The good news is, you don’t have to choose one or the other. Many people combine OSS, in‑home support and individual supports to create a support mix that feels right for them. Together, these services make sure you have the right help, at the right time, while staying in control of how you live your day.
Learn how Onsite Shared Support can make life easier for you.
We’re the professional onsite safety net without constant supervision. Support is always within reach, ready to step in if things change. We’ve Got You
All of these properties offer the Onsite Shared Support model:
Onsite Shared Support (OSS)
Frequently Asked Questions
Here’s everything participants need to know about how OSS works, what support is available, and how it helps maintain independence.
What is Onsite Shared Support (OSS)?
Onsite Shared Support is a shared, site-based support service, with a consistent team based where you live. It provides an extra layer of support for everyday moments — offering quick assistance, brief check-ins, and help as needs arise.
How is OSS different from my regular 1:1 support?
Your 1:1 support provides dedicated, scheduled time focused on your individual needs. OSS is a shared, on-site support that’s there in between — offering quick assistance, reassurance, and support as needs arise.
Who will be supporting me?
A stable, familiar team who understands your preferences, routines, and goals.
What help can I get from the onsite team?
Practical support for everyday tasks, quick assistance when things come up, and reassuring check-ins between your scheduled supports.
When is OSS available?
Our Onsite Support Specialists are on the floor and available throughout the day, even outside your scheduled 1:1 support time. Once you choose your site, our team will walk you through exactly how we’re available to support you, when you can expect us around, and how to reach us whenever you need a hand.
How much does OSS cost?
OSS is billed at a fixed weekly cost, helping you plan and budget with confidence.
Do I have to use OSS every day?
No. OSS is there to support you as your needs arise. Some days you may need more assistance, and other days less. The service is designed to flex with what support you need at the time.
Can OSS replace my existing support hours?
No. OSS works alongside your current supports, providing help between scheduled times. Your planned supports will continue to be delivered by your 1:1 support team.
How do I ask for help from the onsite team?
Reach out via the method that suits you. You can use your fob device, a phone call, text message, or letting a team member know in person.
What if I have specific preferences or routines?
Your familiar team learns what matters to you so every interaction feels aligned and respectful.
What happens if my needs change?
We respond to changes as they come up, adjusting support to reflect your needs while balancing the shared nature of the home.
How does OSS help me stay independent?
OSS supports your independence by stepping in only when needed and stepping back when you don’t.