From your first enquiry to settling in

Once you submit your enquiry, you'll receive an email confirming we've received it. A member of our Participant Success team will then review your details so we're ready to talk with you.

Someone from our team will give you a call, usually within two business days, to talk about your enquiry. This is a relaxed, no-pressure conversation, and you don't need to commit to anything. You're welcome to have a family member, carer, support coordinator or anyone else you trust join you, or they can speak with us on your behalf.

We'll go over the details you shared in your enquiry, including your NDIS plan and funding, and ask a few more questions about the support or home you're looking for. If you're still waiting on NDIS approval or aren't sure where things stand, that's okay. We can talk through what that means for you.

We want to understand you as a person, not just your support needs. We'll talk about your goals, your daily routines, what's important to you, the people in your life, and what a good home and good support would look like for you.

Together, we'll look at the supports and housing options that could suit you. We'll be open and honest about whether Allara is the right fit and whether we currently have a suitable home or service available.

If we're not the right fit, or don't have something suitable right now, we'll tell you so, and we'll help point you towards other options or keep in touch as new vacancies come up.

If you'd like to go ahead, we'll ask for some information to help us plan your supports properly. This might include your NDIS plan, relevant reports, and details about your health, communication and support preferences. We'll explain why we're asking for each item, and your information is always kept private and secure. We'll only share it with your permission.

This is a chance to meet in person. You can meet members of our team, ask questions, and, if you're exploring housing, visit the home and possibly meet the people you'd be living with. Your family and support network are welcome to be part of this.

We'll work with you and your support network to plan a smooth start. This includes agreeing on your supports, confirming a start or move-in date, and preparing your service agreement. We'll make sure your support team knows what matters to you before day one, from how you like your morning coffee to what helps when you're feeling unsettled.

Once your supports begin, we'll check in with you regularly, especially in the first few weeks, to see how things are going and make any changes you need. As time goes on, we'll keep reviewing your supports with you so they continue to fit your goals and your life. You can share feedback or raise concerns with us at any time.