Allara Support Services is excited to announce the successful completion of our recent Stage 2 NDIS audit, marking a significant milestone in our ongoing commitment to excellence. The positive feedback from participants was incredibly positive — they shared that they feel safe, well-supported, informed of their rights, and confident in the quality and dedication of our team. This feedback not only underscores the hard work of our entire team but also highlights the trust our participants place in us each day.
In addition to our audit success, we were honoured to be recognised for achieving Elements of Best Practice in three critical areas:
- Person-Centred Supports
- Independence and Informed Choice
- Safe Environment.
These areas reflect the core of our mission to empower and support each individual on their journey. Further down in this blog, you’ll find a breakdown of what best practice looks like in each of these categories and how our dedication to these values drives the high standards we set at Allara.
1. Person Centred Supports:
a. Each participant’s legal and human rights are understood and incorporated into everyday practice.
b. Communication with each participant about the provision of supports is responsive to their needs and is provided in the language, mode of communication and terms that the participant is most likely to understand.
c. Each participant is supported to engage with their family, friends and chosen community as directed by the participant
2. Independence & Informed Choice:
a. Active decision-making and individual choice is supported for each participant including the timely provision of information using the language, mode of communication and terms that the participant is most likely to understand.
b. Each participant’s right to the dignity of risk in decision-making is supported. When needed, each participant is supported to make informed choices about the benefits and risks of the options under consideration.
c. Each participant’s autonomy is respected, including their right to intimacy and sexual expression.
d. Each participant has sufficient time to consider and review their options and seek advice if required, at any stage of support provision, including assessment, planning, provision, review and exit.
e. Each participant’s right to access an advocate (including an independent advocate) of their choosing is supported, as is their right to have the advocate present.
3. Safe Environment
a. Each participant can easily identify workers who provide supports to them
b. Work is undertaken with each participant, and others, in settings where supports are provided (including their home), to ensure a safe support delivery environment for them.
c. Where relevant, work is undertaken with other providers (including health care and allied health providers and providers of other services) to identify and manage risks to participants and to correctly interpret their needs and preferences.
d. For each participant requiring support with communication, clear arrangements are in place to assist workers who support them to understand their communication needs and the manner in which they express emerging health concerns.
e. To avoid delays in treatments for participants:(a) protocols are in place for each participant about how to respond to medical emergencies for them; and(b) each worker providing support to them is trained to respond to such emergencies (including how to distinguish between urgent and non-urgent health situations).
f. Systems for escalation are established for each participant in urgent health situations.
g. Infection prevention and control standard precautions are implemented throughout all settings in which supports are provided to participants
h. Routine environmental cleaning is conducted of settings in which supports are provided to participants (other than in their homes), particularly of frequently-touched surfaces.
i. Each worker is trained, and has refresher training, in infection prevention and control standard precautions including hand hygiene practices, respiratory hygiene and cough etiquette.
j. Each worker who provides supports directly to participants is trained, and has refresher training, in the use of PPE.
k. PPE is available to each worker, and each participant, who requires it.
We are grateful to every team member and participant who contributed to this success and helped Allara continue to shape the way in disability support.
